Allen P Yze

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Verified Reviewer
| map-marker Dalton, Georgia

Bad product

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Save A Lot - Bad product

I got a box of sausage patties, they are brown, not pink as they should be. That's not the first time I've gotten a bad product from your store. The store is located in Dalton, Georgia.

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User's recommendation: Watch what you buy especially meat products

Michelle M Ozm

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Mouse problem

Save A Lot - Mouse problem
Save A Lot - Mouse problem - Image 2

Trying to upload pictures of buns and bread with mouse holes. They need to monitor the products that are coming in or catch the mice.

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Preferred solution: Apology

William W Lyz

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Verified Reviewer
| map-marker New Kensington, Pennsylvania

Meat pricing problem

Save A Lot - Meat pricing problem
Save A Lot - Meat pricing problem - Image 2
Save A Lot - Meat pricing problem - Image 3

We buy steaks once or twice a month when they are on sale. We always buy thick cut and have always been charged the sale price no matter the cut, that is until today.

We were charged 20 cents extra per pound. When I questioned the meat department woman she told me that is because they have to adjust the machine/cutter. She told me that that has been in effect for months, which s a lie since we buy our steaks from there and they never charged more for thick cut until now. She said that there was a sign (not obvious) stating the prices.

Is this a new Save a Lot policy? If so, it should be stated on your sale ads. I have pics of the T-bone steaks packages bought today, along with the add and the store receipt.

The add says $4.99/lb but we're charged $5.19/lb. I know that $5.19 is a good price, but I don't appreciate being told that the policy has been in effect for months...LIE.

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Tula Aez

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Verified Reviewer
| map-marker Grand Blanc, Michigan

Disgusted over T-bone steaks

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Save A Lot - Disgusted over T-bone steaks
Save A Lot - Disgusted over T-bone steaks - Image 2

We bought your three pack of T-bone steaks and that meat is from an old cow... how can you guys sell us something so horrible ...we couldn't even eat it...

total waste of our money...

old cow meat is always tough and that was the toughest T-bone steak I've ever had in my life and it wasn't even cooked all the way ...you guys should be ashamed of yourself for selling something like that... getting rid of old meat to people who can't afford good meat and serve as garbage that is just absolutely insane

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Zade Xpu

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Verified Buyer
| map-marker Anderson, South Carolina

Complaint on store #693

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Save A Lot - Complaint on store #693

Shows total of 35.27 & charged my card 50.00 plus 1.98 cash. Also charged 1.00 more per pound because they were bigger. Thats fine because they would cost more as they were bigger but should have cost the same per pound not 1.00 more & it doesnt even show the whole amount they charged me!

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User's recommendation: Watch what they charge you it’s not the true price, when you bring it to their attention they just dismiss you

Tommy G Epv

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Verified Reviewer
| map-marker Maple Heights, Ohio

Complaint of security guard trying to bar my service dog being with me in store

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The security guard in the Save A Lot on East 144th and Kinsman, Cleveland, Ohio tried to prevent me from being able to shop because I had my service dog with me. He kept asking for paperwork which the A.D.A.

forbids him from asking for, as that paperwork violates HIPAA laws, to prove my service dog is certified and licensed to be a service dog. He claimed a manager told him my service dog wasn't permitted. Yet, upon asking for said manager, two different managers told him I was permitted with my service dog, and they know me and my service dogs.

The security guard still tried to justify his actions even after showing him the A.D.A. governmental website.

I'm not asking for anyone's dismissal, instead, I'm asking that the corporate office teach the actual laws on service dogs to their employees, security guards included. Only two questions are permitted to be asked: A) Is the dog a service dog? B) What task is the service dog trained to perform?

Once asked and answered, the issue should be resolved. It’s also important to note that service dogs are not required to wear or display anything signifying they are a service dog.

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User's recommendation: I'd like corporate to deal with this much needed utensil being taken care of immediately!

Alexandrya Hia

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Verified Reviewer
| map-marker Hartford City, Indiana

Discriminated by a employee.

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My grandson was shopping in the store and a employee named Beth Capper came and asked him to pull his pants up . He told her no problem and did.

She then said she has the right to refuse service to anyone she wants and it's her store . Said she doesn't let woman come in with tube tops on thongs . She then made a smart remark about his long hair . My grandson kept his mouth in check and just left a cart full of groceries and went to another store.

She is very rude to customers and as long as she is there we will not be going back. We spend over 3,000 a month just my family and my daughter . My nephew has a restaurant and did all his shopping there but not no more . His business is the sweet shop .

I also have many friends and family that refuse to go back . We shop at the dollar store now and the other grocery store and the meat deli for our food . I'm going to contact a attorney if no one answers me . I have witnesses to everything.

I like the store but I refuse to go back while she's there. My name is Diane Fuller I live at 422 East commercial st Hartford City Indiana.

My phone number is 765-241-**** . Please respond to this.i

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john r Hus

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Verified Reviewer
| map-marker Chicago, Illinois

Restrooms

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First time back in your store and already both restrooms were out of order. On top of that, you have a plain clothes security guard standing at the exit door like she's homeless!

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Pros:
  • Close to my house
Cons:
  • Poor customer service

Preferred solution: moral seems low and customer service needs work

User's recommendation: use the restroom before you go there

Atavia Ksv

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Verified Buyer
| map-marker Bellevue, Washington

Worst customer service in ogdensburg new york

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Save A Lot - Worst customer service in ogdensburg new york

Someone stole 7 packs of cigarettes out the store while I was putting what I bought from save a lot an manager an emloyees say the cameras don't worm

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User's recommendation: Never

Sandy T Hon

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Verified Reviewer
| map-marker Corbin, Kentucky

Trying to scam me

Save A Lot - Trying to scam me

I was paying some with cash, some with a card. The cashier yells to someone in the office, 'So I don't enter cash first?' They yell back, 'No.' I'm not a dummy, but if I put my card in, it then charges me for the whole transaction while they keep the $10 that I handed them.

After arguing that one should enter cash first, she looks at me and says okay. Then I asked, 'What the crap is happening?' She said, 'Well, I did it yesterday.' It was as though she entered cash first, then card.

So, what's the difference? I am convinced they were trying to keep my $10 and charge my card the whole amount.

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Preferred solution: Apology

User's recommendation: Don’t be a dummy and pay attention

Candace l Zyl

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Verified Reviewer
| map-marker Euclid, Ohio

Poor service

I came to your store and I have a broken foot. The security guy was at the door and my mother asked if the scooter was working.

He did not answer her and began to shake his head. I think that is bad customer service if he can't help the customer.

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Preferred solution: This young man is not for this job

User's recommendation: Not to shop there anymore

Eric s Owg

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Verified Reviewer

Customer complaints

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Come to pick up 6 items, was asked by the store manager to leave bags in the front with no one watching the bags. If a bag is stolen, what is the policy for replacement of stolen bags? This policy was made by employees, not management, but I refuse to leave my bag unattended.

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Preferred solution: Come on store with my bag n shop without harassment by store manager for a policy she made up .. enforcement of rules for everybody not jus people of color.

User's recommendation: Corporate policy regarding bags n purses in store

Flavia Eui
map-marker Tampa, Florida

My purse is considered a book bag so I was refused service and told to leave the store

Save A Lot - My purse is considered a book bag so I was refused service and told to leave...

Because my purse is a book bag I was refused service and told I cannot shop in the store. I have a back issue so I cannot wear just one strap on my body. I find this very discriminating

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Isak Fjc

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Verified Reviewer
| map-marker Tampa, Florida

Complaint about employee

Save A Lot - Complaint about employee

Store 2021 George Jenkins Blvd

Lakeland Florida 33815

Went shopping between 2:45pm-3:15pm on Thursday 9/19/24 cashier was standing in a line marked closed other lane marked open stud there when cashier Terry said over not there I stated your lane marked closed she well I'm standing over here I said well put your sign open she said whatever I said that's rude as I was leaving she called me idiot with things as bad as they are your cashier treating customers like that never been treated like that manager came all she did was change sign to open treble customer service

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User's recommendation: Not to shop at that store

Amberlee Odl

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Verified Reviewer
| map-marker Canton, Ohio

Im trying to use the daily pay and having problems nobody can help me

I'm upset because I started working for your company nov4 2024 and I was offered the daily pay and when I go on the app there is no hours for me to use it and I asked my boss then my boss says the app then the app says my boss I'm confused I just wanna know can I use the app or not

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Trevante Hwi

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Verified Buyer
| map-marker Philadelphia, Pennsylvania

The Cashier at the Save a Lot on 6301 Chew Avenue told me I was to loud in her ear & called me a Bitch(Manager at the time Was Gil)(TURN Key)was helpful but was Scared also Need Salary Management

The Cashier at the Save a Lot on 6301 Chew Avenue told me I was to loud in her ear &...
The Cashier at the Save a Lot on 6301 Chew Avenue told me I was to loud in her... - Image 2
The Cashier at the Save a Lot on 6301 Chew Avenue told me I was to loud in her... - Image 3
The Cashier at the Save a Lot on 6301 Chew Avenue told me I was to loud in her... - Image 4

Need Customer service Training or Management for better service to represent the Company and there Services

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About

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Summary

Save A Lot is a nation chain of food shop across the U.S. from Maine to California, supplying more than 4 million buyers every week. The chain consists of 1,200 value-oriented discount grocery stores countrywide. Big savings, up to 40%, are delivered directly to customers unlike the traditional grocery stores. World-famous brands and national brands, as well as USDA-inspected beef, pork and poultry, fresh fruits and vegetables and other non-food items are listed in daily assortment of Save-A-Lot. Save-A-Lot encourages customers to live more richer and healthier by saving money and time through a compelling, convenient shopping featuring natural food, great prices and great stuff, day after day. Save-A-Lot is a wholly owned subsidiary of SUPERVALU INC and one of the biggest companies in USA grocery market.

Save A Lot reviews and complaints

Save A Lot is ranked 48 out of 992 in Supermarkets and Malls category

Area Served

USA

Payment Methods

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